Shipping policy

Delivery Information

DELIVERY AND RETURNS

Our current delivery timescale is approximately 3-5 for fabric and leather furniture orders. All of our sofas and chairs are hand made to order in the UK and this does take time. As they say, 'good things come to those who wait'.

Unfortunately, our premium service is currently unavailable.


OUR STANDARD DELIVERY

We will contact you prior to delivery with the anticipated day of delivery. If you are happy with this date, we will then contact you to CONFIRM the delivery date with a three-hour timeslot. If the initial delivery date or time is not right for you, we will happily postpone your delivery to the next time we are in your area (usually within a couple of weeks). Of course the delivery team will be happy to call you en route to give you precise information as to their arrival if required. We deliver direct from our  factories to your home using our fleet of 7.5 ton lorries (pictured above with freshly washed drivers). We deliver to any address on the UK Mainland or to a UK port of your choosing for onward shipment to Northern Ireland, any of the islands and abroad.

The goods will be delivered to your property and into the desired room which must be either on the ground floor or via adequate stairs to the first floor (as a guide, maximum 2 flights/30 steps but please contact us to discuss further if your access is over this guide) or by elevator above the first floor. Deliveries above a first floor may be reasonably refused if not easily accessible.


ACCESS RESTRICTIONS

Our 7.5 ton trucks can deliver to 99% of residential locations, but some rural locations can create a bit of a challenge. If you live down a narrow lane or have restricted access to your property we may be able to offer the services of our smaller Luton truck ( dependent on your proximity to our Workshop). Please call us to discuss.

PRICES FOR STANDARD DELIVERY

Mainland England and Wales: We charge £75 for our standard delivery service to any address in mainland England and Wales for orders under £250. For Scotland: we charge £100 for standard delivery to any address in the lowland Scotland postcodes DG, TD, KA, ML, EH, G, FK, PH, KY and DD.  An additional charge is made for deliveries to the remaining Scottish postcode areas. On occasion, we may need to use a third party carrier to deliver to some areas. Please contact us on for more details.

Accessory charges vary, depending on the weight and value of the goods and if they are sent by Royal Mail or courier, to mainland England and Wales or Scotland. Please call for more information.

14 DAY MONEY BACK GUARANTEE
We know that choosing a new furniture online means you can’t necessarily try it out first. That’s why we offer a 14 day money back guarantee on all our furniture..

PRODUCT GUARANTEES
All Egg Chairs furniture is guaranteed for two years against any defect in manufacture and materials. In the unlikely event of a fault, we will collect, repair and return the furniture to you entirely free of charge. Find out more about our Egg Chair Guarantees here. We will refund your money in full including all delivery charges so you are not left out of pocket. Alternatively we will happily organise an exchange to a different model, colour or size. And we promise not to quibble or pout.